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Terms & Conditions

Last Updated: November 24, 2025

1. Introduction

These Terms and Conditions ("Terms", "Terms and Conditions") govern your use of the services provided by PT THE ORANGE SKY ("Company", "we", "us", "our") through our website and related platforms.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our services.

2. Company Information

  • Legal Entity: PT THE ORANGE SKY (PMA – Perseroan Terbatas Penanaman Modal Asing)
  • Registered Address: Jl. By Pass Ngurah Rai No. 888XX, Pemogan, Denpasar Selatan, Kota Denpasar, Bali 80221, Indonesia
  • NIB: 2211220003221
  • NPWP: 61.829.563.8-903.000
  • Contact Email: theorangeskybali@gmail.com
  • Support Phone: +62 821-4573-3151
  • Legal Contact Phone: +62 859-3354-4860

3. Services Description

We provide digital photo and video services for tourists and customers, including shooting, editing, and online delivery of media files through personal account or secure link.

4. Eligibility and Age Requirements

You must be at least 18 years old to use our services and make purchases. If you are under 18, a parent or legal guardian must make the purchase on your behalf.

5. Payment Terms

5.1. Payment Processing

Payments are processed through Xendit, a payment service provider registered in Indonesia. Primary billing currency is IDR (Indonesian Rupiah). Amounts shown in other currencies are for informational purposes only; the final amount is charged in IDR.

5.2. Payment Methods

We accept various payment methods through Xendit, including credit/debit cards, e-wallets, bank transfers, and other methods supported by Xendit.

5.3. Pricing

All prices are displayed in IDR unless otherwise stated. Prices are subject to change without prior notice.

6. Refund and Cancellation Policy

6.1. Digital Products

Once a customer has received access to files (link activated / files downloaded), refunds are generally not provided, as the digital product has been delivered. Exceptions: double charge (full refund), technical error preventing access (access provided or full refund), or product mismatch (correct files provided or full refund, subject to review).

6.2. Shooting and Editing Services

If prepayment was made, it can be fully refunded if cancellation is made at least 24 hours before scheduled shooting. Cancellations made less than 24 hours before shooting may be subject to a fee deduction. Cancellation after delivery: no refund.

6.3. Refund Processing

Refunds will be processed to the original payment method within 14-30 business days. Contact us at theorangeskybali@gmail.com for refund requests.

7. Order Processing and Delivery

After payment, you will receive an order confirmation via email with a unique order code and/or secure link to access your files. Files are delivered digitally through personal account or secure download link. Download links are valid for a limited period as specified. You are responsible for downloading and backing up your files.

8. User Accounts and Access

Customers receive access to a personal area for viewing and downloading media files using an order code and/or secure link. You are responsible for maintaining the confidentiality of your order code and access link.

9. Intellectual Property

Upon full payment, you receive a non-exclusive license to use the photos and videos for personal, non-commercial purposes. We retain copyright and ownership of all photos and videos. We may use photos/videos for our marketing purposes with your consent where required by law.

10. Prohibited Uses

You agree not to use our services for any illegal or unauthorized purpose, violate any laws, infringe upon intellectual property rights, or attempt to gain unauthorized access to our systems.

11. Limitation of Liability

Our services are provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid by you for the specific service. We are not responsible for loss of files due to expired links or user error, technical issues beyond our reasonable control, or delays in delivery due to circumstances beyond our control.

12. Indemnification

You agree to indemnify and hold harmless PT THE ORANGE SKY, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

13. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs your use of our services.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia. Any disputes shall be resolved through good faith negotiation, mediation if necessary, and Indonesian courts (Denpasar, Bali) as a last resort.

16. Contact Information

For questions about these Terms, please contact us: